Frequently Asked Questions.

How do I shop a phone case?

You may select your preferred item on product and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.

What if I need to modify my order?

Simply email us within 4 hours (not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email to order@casingind.com or WhatsApp to +6281904126908.

How do I know if my order was placed successfully?

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

How long does CASINGIND from PO Ready take to ship?

Purchase Order We need 7-8 days. Shipping time depends on the product you purchase and the destination as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate time frame.

How do I track my CASINGIND order?

Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier’s tracking information may only be available in 1-2 business days after the order is shipped.

What payment methods do you accept?

We accept major Bank Transfer (BCA, BNI, CIMB Niaga, Mandiri), QRIS (BCA Mobile, OVO, Gopay, Shopee Pay, Dana and Link Aja) and Point Payment (Indomaret and Alfamart)

I received an error message when I checked out. What should I do?

If an error message occurs, this may be because:

  • The debit card cannot be used for this type of payment
  • Your bank has rejected the transaction due to suspicions of fraud
  • The card is not activated for international transactions

Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.

I’ve missed a CASINGIND promotion campaign for a recent order I placed. Can I still enjoy the offer?

Please let us know by email, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable.

What if I need to change my shipping address?

Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

Can I get same day delivery?

We not support for same day delivery, because all of product need more time to prepare about 7-8 days. 

Still have a question?

Please contact us for more information.